{"id":14810,"date":"2021-08-16T16:47:42","date_gmt":"2021-08-16T14:47:42","guid":{"rendered":"https:\/\/datapost.co.za\/help\/?page_id=14810"},"modified":"2025-03-04T10:45:11","modified_gmt":"2025-03-04T08:45:11","slug":"introduction-to-the-qman-csr","status":"publish","type":"page","link":"https:\/\/datapost.co.za\/help\/introduction-to-the-qman-csr\/","title":{"rendered":"Introduction to the Qman CSR"},"content":{"rendered":"[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_header title=”Qman CSR: Introduction” button_one_text=”Back” button_one_url=”https:\/\/datapost.co.za\/help\/qman-2\/” _builder_version=”4.20.0″ _module_preset=”default” background_color=”#d6522f” custom_button_one=”on” button_one_icon=”4||divi||400″ custom_padding=”21px||47px|||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”39px|||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

How to log in<\/strong><\/span><\/h4>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Qman-2-login.jpg” title_text=”Qman 2 login” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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1. Datapost will provide a URL to access the Qman CSR. The Login page will come up.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Qman-2-CSR-login-credentials-completed.jpg” title_text=”Qman 2 CSR login credentials completed” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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2. Enter your username & password, then click on the Login button. The Settings page will come up.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Qman-2-Save-Settings-Page.jpg” title_text=”Qman 2 Save Settings Page” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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3. Select the relevant location, area & counter number from the drop-downs, then click on the Save button.<\/span><\/p>\n

Location:<\/strong> the store or branch.<\/span><\/p>\n

Area:<\/strong> a predefined section of the store or branch.<\/span><\/p>\n

Counter number:<\/strong> the number of the counter that the user will be serving tickets from.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Qman CSR interface overview<\/strong><\/span><\/h4>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/CSR-Interface-2.jpg” title_text=”CSR Interface 2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Profile<\/strong><\/span><\/h4>\n

This is the profile of the user that is logged in.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/CSR-click-on-Profile.jpg” title_text=”CSR click on Profile” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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1. Click on Profile in the top right corner of the screen.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Qman-2-CSR-Profile-window.jpg” title_text=”Qman 2 CSR Profile window” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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2. The profile window will appear with all the user’s details. The user can edit his\/her details and click on Save.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Profile fields explained<\/strong><\/span><\/h4>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n
Area<\/strong><\/span><\/h5>\n

The predefined section of the branch or store, that the user that has logged in, will be serving tickets from.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Role<\/strong><\/span><\/h5>\n

The role of the user. I.e. the services the user can provide to customers.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Email<\/strong><\/span><\/h5>\n

The user’s email address.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Contact Number<\/strong><\/span><\/h5>\n

The user’s contact number.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Counter<\/strong><\/span><\/h5>\n

The counter number the user will be serving tickets from.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Calendar<\/strong><\/span><\/h4>\n

This is the bookings calendar.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/CSR-click-on-Calendar.jpg” title_text=”CSR click on Calendar” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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1. Click on Calendar in the top right corner of the screen.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Qman-2-Calendar-view.jpg” title_text=”Qman 2 Calendar view” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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2. The bookings calendar will open.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Bookings can be searched by:<\/strong><\/span><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n
Location<\/strong><\/span><\/h5>\n

The store or branch.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Service<\/strong><\/span><\/h5>\n

The type of service required by the customer.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Reference Number<\/strong><\/span><\/h5>\n

The booking reference number generated by the system when the booking was made.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Cell Phone Number<\/strong><\/span><\/h5>\n

The customer’s cell phone number.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Bookings are colour coded as follows:<\/strong><\/span><\/h5>\n

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Not Checked-in <\/strong>– the customer has not arrived and checked in yet<\/span><\/span><\/p>\n

Checked-in <\/strong>– the customer has arrived and checked in<\/span><\/span><\/p>\n

Served<\/strong> – the customer has been served<\/span><\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Logout<\/strong><\/span><\/h4>\n

This is where the user will go to log out of the csr.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/CSR-click-on-Logout.jpg” title_text=”CSR click on Logout” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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1. Click on Logout in the top right corner of the screen.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Qman-2-logout.jpg” title_text=”Qman 2 logout” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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2. Select the relevant reason for logging out from the drop-down & click on the Logout button.<\/span><\/p>\n

Reasons for logging out: <\/strong>Finished, Lunch, Tea break, Bathroom break, Smoke break, Sick, Closing & Duplicate login.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Ticket Dashboard<\/strong><\/span><\/h4>\n[\/et_pb_text][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Call.jpg” title_text=”Call” force_fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n
Ticket dashboard column headings explained<\/strong><\/span><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n
Number<\/strong><\/span><\/h5>\n

The ticket number.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Status<\/strong><\/span><\/h5>\n

The status of the ticket. I.e. queued, re-queued or pending.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Counter<\/strong><\/span><\/h5>\n

The number of the counter at which the ticket will be served, based on the service required and the user(s) that can fulfill that specific role.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Service<\/strong><\/span><\/h5>\n

The type of service required to action the ticket.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Client<\/strong><\/span><\/h5>\n

Name of the client that generated the ticket.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Priority<\/strong><\/span><\/h5>\n

The priority of the ticket, which can be defined by the organization providing the service.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Queued from<\/strong><\/span><\/h5>\n

The date and time that the ticket was generated.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Wait h:m<\/strong><\/span><\/h5>\n

The wait time, is the time from when the customer generates a ticket, up until the moment he\/she is served. The time is formatted in hours and minutes. The colour coding of the wait time indicates the thresholds put in place to manage the level of customer service.<\/span><\/p>\n

Thresholds<\/strong><\/span><\/p>\n

Green <\/strong><\/span>indicates an acceptable wait time.<\/span><\/p>\n

Amber <\/strong><\/span>indicates a wait time that is still acceptable, but is approaching the red threshold.<\/span><\/p>\n

Red <\/strong><\/span>indicates an unacceptable wait time. Action is required to be taken by a manager to improve the customer’s experience.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Actions<\/strong><\/span><\/h5>\n

The current action being taken to resolve the ticket.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Step-by-step guide on how to serve a ticket<\/strong><\/span><\/h4>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/CSR-Call-Ticket.jpg” title_text=”CSR Call Ticket” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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1. Click on the Call Ticket button. The ticket number will appear on the Call Screen and the voice will call the customer to the relevant counter.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Now Calling<\/strong><\/span><\/h4>\n

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In this view you have the following options:<\/span><\/h5>\n[\/et_pb_text][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Qman-2-Now-Calling.jpg” title_text=”Qman 2 Now Calling” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Serve: <\/strong>the user will click on the serve button, as soon as the customer reaches the counter.<\/span><\/p>\n

Call Again: <\/strong>the user will click on the Call Again button to call the customer again. The ticket number will appear on the call screen and the voice will call the customer to the relevant counter. On the fourth call the ticket will be re-queued. The ticket will move three positions back in the queue.<\/span><\/p>\n

Re-queue: <\/strong>clicking on the Re-queue button will move the ticket back into the queue.<\/span><\/p>\n

No Show: <\/strong>the user will click on the No Show button, when a customer has been called multiple times, but still doesn’t show up at the counter. This will also close the ticket.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/CSR-serve-ticket.jpg” title_text=”CSR serve ticket” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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2. Click on the Serve button, as soon as the customer reaches the counter.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Now Serving<\/strong><\/span><\/h4>\n[\/et_pb_text][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Serve.jpg” title_text=”Serve” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n
Now Serving column headings explained<\/strong><\/span><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Service<\/strong><\/span><\/p>\n

This is the service required to action the ticket being served.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

User<\/strong><\/span><\/p>\n

This is the username of the person serving the ticket.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Status<\/strong><\/span><\/p>\n

The status at this point of the journey will be Serving.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Waited<\/strong><\/span><\/p>\n

This refers to the time the customer waited before being called.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Started<\/strong><\/span><\/p>\n

This is the date and time at which the consultant started serving the customer.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

End\/Dur<\/strong><\/span><\/p>\n

This is a timer that ticks over until the ticket is closed. I.e. is the time it takes for the customer to be served.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

In this view you have the following options:<\/span><\/h5>\n[\/et_pb_text][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Transfer-Close-Ticket-Suspend.jpg” title_text=”Transfer Close Ticket Suspend” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Transfer: <\/strong>transfer the ticket to another consultant, if a different service is needed to resolve the ticket.<\/span><\/p>\n

Close Ticket: <\/strong>clicking on the Close Ticket button, will close the ticket and take the user back to the ticket dashboard to call the next ticket in line.<\/span><\/p>\n

Suspend: <\/strong>clicking on the Suspend button will move the customer back into the queue.\u00a0 An example would be when a customer requires an identity document, that he\/she has left in the car, for the ticket to be resolved. The consultant can suspend the ticket and pick it up again, as soon as the customer has returned to the store\/branch, without the customer being moved back in the queue.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/CSR-Close-Ticket.jpg” title_text=”CSR Close Ticket” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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\u00a0<\/span><\/p>\n

3. Click on the Close button, once you have finished serving the customer.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Step-by-step guide on how to pick up a ticket that has been suspended<\/strong><\/span><\/h4>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2022\/01\/Qman-2-Click-on-Suspend-button.jpg” title_text=”Qman 2 Click on Suspend button” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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1. Once the ticket has been called (as per the above process), the consultant has the option to suspend it instead of serving the customer & closing the ticket.<\/span><\/p>\n

I.e. suspending a ticket is putting it back in the queue in a frozen state, to be picked up again at a later stage.<\/span><\/p>\n

 <\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2022\/01\/Qman-2-Pick-up-ticket.jpg” title_text=”Qman 2 Pick up ticket” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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2. Once the customer is ready to be served, the consultant can click on the Pick Up button.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/datapost.co.za\/help\/introduction-to-the-qman-csr” button_text=”To Top” _builder_version=”4.20.0″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#d6522f” button_border_color=”#d6522f” button_icon=”2||divi||400″ hover_enabled=”0″ global_colors_info=”{}” button_bg_enable_color=”on” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

How to log in        1. Datapost will provide a URL to access the Qman CSR. The Login page will come up.        2. Enter your username & password, then click on the Login button. The Settings page will come up.    3. Select the relevant location, area & counter number […]<\/p>\n","protected":false},"author":148,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-14810","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/pages\/14810","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/users\/148"}],"replies":[{"embeddable":true,"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/comments?post=14810"}],"version-history":[{"count":88,"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/pages\/14810\/revisions"}],"predecessor-version":[{"id":17860,"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/pages\/14810\/revisions\/17860"}],"wp:attachment":[{"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/media?parent=14810"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}