{"id":14866,"date":"2021-08-16T17:02:38","date_gmt":"2021-08-16T15:02:38","guid":{"rendered":"https:\/\/datapost.co.za\/help\/?page_id=14866"},"modified":"2025-03-04T10:47:44","modified_gmt":"2025-03-04T08:47:44","slug":"qman-2-manager","status":"publish","type":"page","link":"https:\/\/datapost.co.za\/help\/qman-2-manager\/","title":{"rendered":"Qman 2 Manager"},"content":{"rendered":"[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_header title=”Qman Manager: Introduction” button_one_text=”Back” button_one_url=”https:\/\/datapost.co.za\/help\/qman-2\/” _builder_version=”4.20.0″ _module_preset=”default” background_color=”#d6522f” custom_button_one=”on” button_one_text_color=”#FFFFFF” button_one_icon=”4||divi||400″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Staff Management<\/strong><\/span><\/h4>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

How to add a new user<\/strong><\/span><\/h4>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Staff-Management-click-on-Add-User-button-2.jpg” title_text=”Staff Management click on +Add User button 2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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1. Click on the +Add User button.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Complete-the-Add-User-form-2.jpg” title_text=”Complete the Add User form 2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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2. Complete the form.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Account-status-active.jpg” title_text=”Account status active” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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3. Move the Account Status slider to the right to change the user’s account status from inactive to active.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Receive-notifications-enabled.jpg” title_text=”Receive notifications enabled” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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4. Move the Receive notifications slider to the right to enable the user’s notifications.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Submit-Add-User-form-1.jpg” title_text=”Submit Add User form” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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5.\u00a0 Click on the Submit button to save.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Add-User-Success.jpg” title_text=”Add User Success” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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6. A message will pop up confirming the success of adding a new user. Click on OK.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

How to edit a user<\/strong><\/span><\/h4>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Click-on-Edit-user-2.jpg” title_text=”Click on Edit user 2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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1. Click on the Edit button next to the user that you want to edit.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Edit-User-Save-User-1.jpg” title_text=”Edit User Save User” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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2. Change the information that you want to change and click on the Save User button.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

How to inactivate a user account<\/strong><\/span><\/h4>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Click-on-Edit-user-2.jpg” title_text=”Click on Edit user 2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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1. Click on the Edit button.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Inactivate-user-4.jpg” title_text=”Inactivate user 4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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2. Move the Account Status slider to the left and click on the Save User button.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Location Management<\/strong><\/span><\/h4>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

How to add a Branch Config<\/strong><\/span><\/h4>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Add-Branch-Config-2.jpg” title_text=”Add Branch Config 2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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1. Click on the +Add Branch Config button.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Manager-Add-Config-2.jpg” title_text=”Manager Add Config 2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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2. Complete the fields and click on the Submit button.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Branch config fields explained<\/strong><\/span><\/h4>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n
Name<\/strong><\/span><\/h5>\n

The name of the new branch\/store that is being added.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Transfer Position<\/strong><\/span><\/h5>\n

The number of spaces the ticket will move back in the queue, when being transferred.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Priority Transfer Positions<\/strong><\/span><\/h5>\n

The number of spaces the ticket will move back in the queue, when being transferred, because of the set priority. The number will be lower than for the transfer position.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Max Recall<\/strong><\/span><\/h5>\n

The maximum number of times a ticket can be called before it is re-queued.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Max Re-queue<\/strong><\/span><\/h5>\n

The maximum number of times a ticket can be re-queued before it is classified as a No Show.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Max Idle Time<\/strong><\/span><\/h5>\n

The maximum interval between e-mail alerts.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

SMS Delay 1<\/strong><\/span><\/h5>\n

The interval at which the first SMS is sent.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

SMS Delay 2<\/strong><\/span><\/h5>\n

The interval at which the second SMS is sent.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

SMS Delay 3<\/strong><\/span><\/h5>\n

The interval at which the third SMS is sent.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Areas<\/strong><\/span><\/h5>\n

The available areas in the branch\/store that are being added.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

How to add a Location<\/strong><\/span><\/h4>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Click-on-Add-Location-1.jpg” title_text=”Click on Add Location” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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1. Click on the Add Location button.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Manager-Add-Location-2-1.jpg” title_text=”Manager Add Location 2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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2. Complete the name and branch code of the new location.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Manager-Print-tickets-and-send-SMSes-2.jpg” title_text=”Manager Print tickets and send SMSes 2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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3. Move the Print tickets and\/or Send SMSes sliders to the right as required.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Manager-Submit-New-Location.jpg” title_text=”Manager Submit New Location” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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4. Select the relevant config from the drop-down and click on the Submit button.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

How to edit a location<\/strong><\/span><\/h4>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Click-on-Edit-to-edit-a-location.jpg” title_text=”Click on Edit to edit a location” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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1. Click on the Edit button next to the relevant location.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Submit-edited-location.jpg” title_text=”Submit edited location” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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2. Change the information that you want to change and click on the Submit button.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

How to add an Area<\/strong><\/span><\/h4>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Click-on-Add-Area.jpg” title_text=”Click on Add Area” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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1. Click on the +Add Area button.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/New-Area.jpg” title_text=”New Area” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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2. Complete the form.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

New area fields explained<\/strong><\/span><\/h4>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n
Name<\/strong><\/span><\/h5>\n

The system area name.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Label<\/strong><\/span><\/h5>\n

The area name displayed on the interface.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Ticket Text<\/strong><\/span><\/h5>\n

Text that will be displayed on the ticket.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Area Type<\/strong><\/span><\/h5>\n

The type of area being added.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Allow same area transfer<\/strong><\/span><\/h5>\n

This allows a consultant to transfer a ticket to another consultant in the same area, if a different service is required to resolve the ticket.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Show area in user profile selects<\/strong><\/span><\/h5>\n

This field has to be set to yes for the area to display in the profile drop-down.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Roles<\/strong><\/span><\/h5>\n

The roles that will be fulfilled in the area.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Background Image<\/strong><\/span><\/h5>\n

The background image that is displayed on the kiosk. This image is set by an administrator.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Submit-New-Area.jpg” title_text=”Submit New Area” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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\u00a0<\/span><\/p>\n

3. Move the Show area in User profile selects slider to the right to set it to Yes & click on Submit.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

How to edit an area<\/strong><\/span><\/h4>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Click-on-Edit-to-edit-area.jpg” title_text=”Click on Edit to edit area” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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\u00a0<\/span><\/p>\n

1. Click on the Edit button next to the area that you would like to edit.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Edit-area-and-submit-1.jpg” title_text=”Edit area and submit” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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2. Change the information that you want to change and click Submit.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

How to export a list of branch configs, locations or areas<\/strong><\/span><\/h4>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Export-Branch-Config-2.jpg” title_text=”Export Branch Config 2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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\u00a0<\/span><\/p>\n

1. Click on the relevant format, in the relevant section,\u00a0 in which you want to receive the exported list. The options are Excel, csv & pdf.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Broadcast<\/strong><\/span><\/h4>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

How to send a broadcast message<\/strong><\/span><\/h4>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Broadcast-2.jpg” title_text=”Broadcast 2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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1. Select the user that you, as a supervisor, want to broadcast to from the drop-down & type the message in the Broadcast message box.<\/span><\/p>\n

If it’s a message that must be broadcast to all the users, you will select All.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Broadcast-Message-2.jpg” title_text=”Broadcast Message 2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

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2. Click on the Broadcast button.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Reports<\/strong><\/span><\/h4>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n
Year Overview<\/strong><\/span><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Tickets Per Month<\/strong><\/span><\/p>\n

A graph displaying the number of tickets served per month for the current year & selected location.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Tickets<\/strong><\/span><\/p>\n

The total number of tickets served for the current year & selected location.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Appointments<\/strong><\/span><\/p>\n

The total number of appointments for the current year & selected location.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Consultants<\/strong><\/span><\/p>\n

The total number of consultants for the current year & selected location.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Top 5 Services<\/strong><\/span><\/p>\n

A graph displaying the top 5 services for the current year & selected location in terms of tickets served.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Overall Tickets<\/strong><\/span><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Week<\/strong><\/span><\/p>\n

A breakdown of the overall number of tickets, walk-in’s & appointments for the selected week & location.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Week %<\/strong><\/span><\/p>\n

A breakdown of the overall number of tickets, walk-in’s & appointments for the selected week & location, also expressed as percentages.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Month<\/strong><\/span><\/p>\n

A breakdown of the overall number of tickets, walk-in’s & appointments for the selected month & location.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Month %<\/strong><\/span><\/p>\n

A breakdown of the overall number of tickets, walk-in’s & appointments for the selected month & location, also expressed as percentages.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Year<\/strong><\/span><\/p>\n

A breakdown of the overall number of tickets, walk-in’s & appointments for the selected year & location.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Year %<\/strong><\/span><\/p>\n

A breakdown of the overall number of tickets, walk-in’s & appointments for the selected year & location, also expressed as percentages.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Tickets Per Service<\/strong><\/span><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Tickets Per Service<\/strong><\/span><\/p>\n

A graph displaying the number of tickets per service for the selected location & date range.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Service Statistics<\/strong><\/span><\/p>\n

A table listing the services, the overall number of tickets per service (also expressed as a %) as well as, the number of walk-in’s and bookings (also expressed as a %) for the selected location & date range.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Tickets Per Hour<\/strong><\/span><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Tickets Created Per Hour<\/strong><\/span><\/p>\n

A graph displaying the number of tickets that were generated per hour at the selected location during the selected date range.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Tickets Closed Per Hour<\/strong><\/span><\/p>\n

A graph displaying the number of tickets that were closed per hour at the selected location during the selected date range.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Appointments\/Bookings<\/strong><\/span><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Total<\/strong><\/span><\/p>\n

The total number of bookings made for the selected location & date range.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Attended<\/strong><\/span><\/p>\n

The number of bookings that were attended at the selected location for the date range.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Not Attended<\/strong><\/span><\/p>\n

The number of bookings that were not attended at the selected location for the date range.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Transactions<\/strong><\/span><\/p>\n

A table with the following information regarding the transactions for bookings only:<\/span><\/p>\n

<\/strong><\/span><\/p>\n

<\/strong><\/span><\/p>\n

Store<\/strong>: the store for which the booking was made.<\/span><\/p>\n

Ticket #<\/strong>: the ticket number.<\/span><\/p>\n

Ticket Type<\/strong>: in this case the ticket type would be Booking.<\/span><\/p>\n

Service<\/strong>: the required service to resolve the ticket.<\/span><\/p>\n

Start Time<\/strong>: the time at which the customer joined the queue (start of journey).<\/span><\/p>\n

End Time<\/strong>: the time at which the ticket was closed (end of journey).<\/span><\/p>\n

Wait Time<\/strong>: the time from when the customer joined the queue to when he\/she was called.<\/span><\/p>\n

Serve Time<\/strong>: the time from when the consultant started serving the customer to when the ticket was closed.<\/span><\/p>\n

Journey Time<\/strong>: the time from when the customer joined the queue to when the ticket was closed.<\/span><\/p>\n

Status<\/strong>: the status of the ticket, which will be closed at the end of the transaction.<\/span><\/p>\n

Consultant<\/strong>: the username of the consultant that served the ticket.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Ticket Transactions<\/strong><\/span><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Tickets<\/strong><\/span><\/p>\n

A table with the following information regarding all transactions:<\/span><\/p>\n

\u00a0<\/span><\/p>\n

Store<\/strong>: the store at which the ticket was generated.<\/span><\/p>\n

Ticket #<\/strong>: the ticket number.<\/span><\/p>\n

Ticket Type<\/strong>: the ticket type will either be Ticket or Booking.<\/span><\/p>\n

Service<\/strong>: the required service to resolve the ticket.<\/span><\/p>\n

Start Time<\/strong>: the time at which the customer joined the queue (start of journey).<\/span><\/p>\n

End Time<\/strong>: the time at which the ticket was closed (end of journey).<\/span><\/p>\n

Wait Time<\/strong>: the time from when the customer joined the queue to when he\/she was called.<\/span><\/p>\n

Serve Time<\/strong>: the time from when the consultant started serving the customer to when the ticket was closed.<\/span><\/p>\n

Journey Time<\/strong>: the time from when the customer joined the queue to when the ticket was closed.<\/span><\/p>\n

Status<\/strong>: the status of the ticket, which will be closed at the end of the transaction.<\/span><\/p>\n

Consultant<\/strong>: the username of the consultant that served the ticket.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Staff Activity<\/strong><\/span><\/h5>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Top 5 Staff (Lowest Average Serving Time)<\/strong><\/span><\/p>\n

A table, listing the names of the top 5 staff members, the number of tickets they served, their average serve times & total serve times within the selected date range.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Bottom 5 Staff (Highest Average Serving Time)<\/strong><\/span><\/p>\n

A table, listing the names of the bottom 5 staff members, the number of tickets they served, their average serve times & total serve times within the selected date range.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

Staff Transactions<\/strong><\/span><\/p>\n

A table of staff transactions with the names of the consultants, the total tickets served, average serving times & current idle times. By clicking on the view buttons, a supervisor can take a closer look at the consultants’ profiles.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

The staff profiles contain the following information:<\/strong><\/span><\/p>\n

<\/strong><\/span><\/p>\n

    \n
  • First Name<\/span><\/li>\n
  • Last Name<\/span><\/li>\n
  • Location<\/span><\/li>\n
  • Date Joined<\/span><\/li>\n
  • Total Served Tickets<\/span><\/li>\n
  • Average Serving Time<\/span><\/li>\n
  • Total Serving Time<\/span><\/li>\n
  • The number of tickets served per service<\/span><\/li>\n
  • Detail of the tickets served<\/span><\/li>\n<\/ul>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

    CSR<\/strong><\/span><\/h4>\n

    Clicking on CSR in the menu bar on the left will take the supervisor to the ticket dashboard where he\/she will have a view of all tickets.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

    Calendar<\/strong><\/span><\/h4>\n

    <\/h4>\n

    Clicking on the Calendar will take the supervisor to the view below.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Manager-Calendar-View.jpg” title_text=”Manager Calendar View” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

    Bookings can be searched by:<\/strong><\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

    Location<\/strong><\/span><\/h5>\n

    The store or branch.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

    Service<\/strong><\/span><\/h5>\n

    The type of service required by the customer.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

    Reference Number<\/strong><\/span><\/h5>\n

    The booking reference number generated by the system when the booking was made.<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

    Cell Phone Number<\/strong><\/span><\/h5>\n

    The customer’s cell phone number.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

    Colour coded booking status<\/strong><\/span><\/h4>\n

    Bookings are colour coded according to the check-in statuses of the customers:<\/span><\/p>\n[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

    Not Checked-in – <\/span><\/span><\/strong>the customer has not arrived and checked in yet<\/span><\/p>\n

    Checked-in\u00a0<\/span><\/strong>– the customer has arrived and checked in\u00a0<\/span><\/p>\n

    Served <\/strong>– the customer has been served<\/span><\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

    Logout<\/strong><\/span><\/h4>\n[\/et_pb_text][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2021\/08\/Qman-2-logout.jpg” title_text=”Qman 2 logout” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]\n

     <\/p>\n

     <\/p>\n

     <\/p>\n

     <\/p>\n

     <\/p>\n

    1. Select the reason for logging out and click on the Logout button.<\/span><\/p>\n

    Reasons for logging out:<\/strong> Finished, Lunch, Tea break, Bathroom break, Smoke break, Sick, Closing or Duplicate login.<\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/datapost.co.za\/help\/qman-2-manager\/” button_text=”To Top” _builder_version=”4.20.0″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#d6522f” button_border_color=”#d6522f” button_icon=”2||divi||400″ hover_enabled=”0″ global_colors_info=”{}” button_bg_enable_color=”on” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

    Staff ManagementHow to add a new user        1. Click on the +Add User button.        2. Complete the form.        3. Move the Account Status slider to the right to change the user’s account status from inactive to active.        4. Move the Receive notifications slider […]<\/p>\n","protected":false},"author":148,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-14866","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/pages\/14866","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/users\/148"}],"replies":[{"embeddable":true,"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/comments?post=14866"}],"version-history":[{"count":103,"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/pages\/14866\/revisions"}],"predecessor-version":[{"id":17861,"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/pages\/14866\/revisions\/17861"}],"wp:attachment":[{"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/media?parent=14866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}