{"id":4205,"date":"2019-07-18T10:48:38","date_gmt":"2019-07-18T10:48:38","guid":{"rendered":"http:\/\/www.datapost.co.za\/help\/?page_id=4205"},"modified":"2025-03-06T12:50:21","modified_gmt":"2025-03-06T10:50:21","slug":"player-uptime","status":"publish","type":"page","link":"https:\/\/datapost.co.za\/help\/landing-page\/nfinity-x\/reports-module\/player-uptime\/","title":{"rendered":"Player Uptime"},"content":{"rendered":"[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_header title=”Player Uptime” button_one_text=”Back” button_one_url=”http:\/\/www.datapost.co.za\/help\/landing-page\/nfinity-x\/reports-module\/” _builder_version=”4.20.0″ _module_preset=”default” background_color=”gcid-434e3e7c-aba7-49f2-8895-830dae15ee9e” custom_button_one=”on” button_one_icon=”4||divi||400″ hover_enabled=”0″ global_colors_info=”{%22gcid-434e3e7c-aba7-49f2-8895-830dae15ee9e%22:%91%22background_color%22%93}” sticky_enabled=”0″]\n

Clicking on the\u00a0<\/span>Player Uptime icon will open a new window. This is where you will go to set up the Player Uptime Dashboard that can be viewed in your browser or published to a player<\/span>.<\/span><\/p>\n[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]\n

Step-by-step guide on how to set up player uptime statistics to play on a screen<\/strong><\/h4>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2022\/02\/Click-on-Reports-tab-Jan-2022-1.jpg” title_text=”Click on Reports tab Jan 2022″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]\n

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1. Click on the Reports tab in the top left corner of the screen. The module will open.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2022\/02\/Click-on-Player-Uptime-button-Feb-2022.jpg” title_text=”Click on Player Uptime button Feb 2022″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]\n

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2. Click on the Player Uptime button. A window will open.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2022\/02\/Player-Uptime-Select-Bouquet.jpg” title_text=”Player Uptime Select Bouquet” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]\n

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3. Select a bouquet from the drop-down. <\/span><\/p>\n

You also have the option to select a screen if you want to monitor a single screen.<\/span><\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_cta title=”3 types of rotation” button_text=”Click Here” _builder_version=”4.20.0″ _module_preset=”default” background_color=”gcid-434e3e7c-aba7-49f2-8895-830dae15ee9e” hover_enabled=”0″ global_colors_info=”{%22gcid-434e3e7c-aba7-49f2-8895-830dae15ee9e%22:%91%22background_color%22%93}” sticky_enabled=”0″]\n

1. No rotation – The dashboard will not rotate, if you only select the bouquet & screen & click on the Open button. It will stay on the overall view of players, content & playlists (see 4a).<\/p>\n

2. Single rotation – The dashboard will rotate between the overall view and the mode selected, if you select the bouquet, screen, single rotation & mode. The rotation will take place every 30 secs (see 4b).<\/p>\n

3. Multiple rotation – The dashboard will rotate between the overall view & either all other pages, the good data (online players, content that is all there & updated playlists) or data relating to areas that need attention (offline players, missing content & outdated playlists) (See 4c).<\/p>\n[\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2022\/02\/Player-Uptime-Open-No-Rotation.jpg” title_text=”Player Uptime Open No Rotation” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]\n

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4a. Leave all the other fields as they are & click on the Open button, if you don’t want the dashboard to rotate.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2022\/02\/Player-Uptime-Select-Single-Rotation.jpg” title_text=”Player Uptime Select Single Rotation” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]\n

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4b. Select Yes in the Single Rotation drop-down, as well as the Mode from the Mode Selector drop-down, followed by the Open button if you want to set up single rotation.<\/p>\n

Available modes:<\/strong><\/p>\n

Online Players, Fleeting Players, Offline Players, Updated Content, Outdated Content, Updated Playlist & Outdated Playlist.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2022\/02\/Player-Uptime-Multiple-Rotation.jpg” title_text=”Player Uptime Multiple Rotation” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]\n

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4c. Select the relevant item from the Multiple Rotation drop-down.<\/p>\n

Multiple Rotation options: <\/strong>All, Rotate on Issue Players or Rotate Good Data.<\/p>\n

Enter the desired duration in minutes (i.e. how long it will stay on a page before moving to the next) & click on the Open button.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2022\/02\/Player-Uptime-Dashboard.png” title_text=”Player Uptime Dashboard” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]\n

Uptime Dashboard explained<\/strong><\/h4>\n
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Player Heartbeat<\/strong><\/h5>\n

<\/strong>The percentage of players, in your selection, that have sent a heartbeat to the server as per the colour categories explained below.<\/p>\n

Green<\/strong> – indicates the percentage of players that have sent a heartbeat to the server in the past 15 minutes or less.<\/p>\n

Yellow<\/strong> – indicates the percentage of players that have sent a heartbeat to the server in the past hour or less, but more than 15 minutes.<\/p>\n

Orange<\/strong> – indicates percentage of players that have sent a heartbeat to the server in the past 4 hours or less, but more than an hour.<\/p>\n

Red<\/strong> – indicates the percentage of players that have sent a heartbeat to the server over 4 hours ago.<\/p>\n

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Players that are offline for more than 2 weeks are excluded.<\/p>\n

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Content<\/strong><\/h5>\n

<\/strong>The percentage of players, in your selection, that have received all their content (updated) versus those with missing files (updating).<\/p>\n

Playlist<\/strong><\/h5>\n

The percentage of players, in your selection, that have received the latest content lists (current) versus those that have outdated content lists (outdated).<\/p>\n

Total Players<\/strong><\/h5>\n

The total number of players included in your selection.<\/p>\n

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Daily Average Uptime<\/strong><\/h5>\n

The average connectivity, for the players in your selection, for the last 7 days (excluding the current day). Red indicates the offline percentage and green the online percentage. If there are bars missing, it means that there is no data for the day(s) in question.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]\n

Step-by-step guide on how to publish the dashboard to a player<\/strong><\/h4>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2020\/08\/Click-on-New-Library-Object-Aug-2020.jpg” title_text=”Click on New Library Object Aug 2020″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]\n

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1. Click on the New Library Object icon in the Home module, a window will open.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2020\/11\/Click-on-Web-URL.jpg” title_text=”Click on Web URL” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]\n

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2. Click on the Web URL icon. A new window will open.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2020\/11\/Save-Web-URL.jpg” title_text=”Save Web URL” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]\n

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\u00a03. Name the web URL, copy the URL of the player uptime statistics from your browser address bar into the URL field & click on save in the bottom right corner of the window. The web URL will appear in your clipboard.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/datapost.co.za\/help\/wp-content\/uploads\/2022\/02\/Player-Uptime-Playlist.jpg” title_text=”Player Uptime Playlist” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]\n

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4. Create a content list & drag the web URL into it. Add a Loop list action and increase the duration of the web URL. This is done to prevent the page from refreshing every 10secs.<\/p>\n

Attach the playlist to the relevant screen & publish as you normally would.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_header title=”Good to Know” _builder_version=”4.20.0″ _module_preset=”default” background_color=”gcid-434e3e7c-aba7-49f2-8895-830dae15ee9e” hover_enabled=”0″ global_colors_info=”{%22gcid-434e3e7c-aba7-49f2-8895-830dae15ee9e%22:%91%22background_color%22%93}” sticky_enabled=”0″]\n

The Good to Know sections on this website offer an array of handy tips to help you work efficiently and smartly.<\/p>\n[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]\n

How to customize the logo on the Player Uptime dashboard\u00a0<\/h5>\n[\/et_pb_text][et_pb_button button_url=”https:\/\/datapost.co.za\/help\/how-to-customize-the-logo-on-the-player-uptime-dashboard\/” button_text=”Learn How” _builder_version=”4.20.0″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_icon=”5||divi||400″ hover_enabled=”0″ global_colors_info=”{}” button_bg_color=”#930001″ button_bg_enable_color=”on” button_border_color=”#930001″ sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/datapost.co.za\/help\/landing-page\/nfinity-x\/reports-module\/player-uptime\/” button_text=”To Top” _builder_version=”4.20.0″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_icon=”2||divi||400″ hover_enabled=”0″ global_colors_info=”{}” button_bg_color=”#930001″ button_bg_enable_color=”on” button_border_color=”#930001″ sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

Clicking on the\u00a0Player Uptime icon will open a new window. This is where you will go to set up the Player Uptime Dashboard that can be viewed in your browser or published to a player.Step-by-step guide on how to set up player uptime statistics to play on a screen          1. Click […]<\/p>\n","protected":false},"author":148,"featured_media":0,"parent":4194,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n

\"\"<\/figure>
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Clicking on the Player Uptime<\/em> icon will open a new window. Select a bouquet & screen from the drop-downs, and click on Open<\/em> to view the uptime statistics of your selection.<\/p>\n<\/div><\/div>\n\n\n\n

Choose Bouquet\/Screen window<\/h4>\n\n\n\n
\"\"<\/figure>\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-4205","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/pages\/4205","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/users\/148"}],"replies":[{"embeddable":true,"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/comments?post=4205"}],"version-history":[{"count":53,"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/pages\/4205\/revisions"}],"predecessor-version":[{"id":18102,"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/pages\/4205\/revisions\/18102"}],"up":[{"embeddable":true,"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/pages\/4194"}],"wp:attachment":[{"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/media?parent=4205"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}