{"id":5385,"date":"2019-07-31T08:28:35","date_gmt":"2019-07-31T08:28:35","guid":{"rendered":"http:\/\/www.datapost.co.za\/help\/?page_id=5385"},"modified":"2020-03-24T19:00:29","modified_gmt":"2020-03-24T19:00:29","slug":"log-a-support-ticket","status":"publish","type":"page","link":"https:\/\/datapost.co.za\/help\/landing-page\/support\/log-a-support-ticket\/","title":{"rendered":"Log a Support Ticket"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">How to log a Support Ticket<\/h3>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1138\" height=\"881\" src=\"https:\/\/www.datapost.co.za\/help\/wp-content\/uploads\/2019\/07\/nfinityX-Support-screen-ilse.jpg\" alt=\"\" class=\"wp-image-5388\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li>As the person logging the ticket, your name or email address will populate the <em>Requester<\/em> field automatically<\/li><li>Enter the ticket subject<\/li><li>Select the relevant <em>Software Component<\/em> from the drop-down<\/li><li>Select the relevant <em>Operating System<\/em> from the drop-down  <\/li><li>Enter a description explaining your query. Please give as much detail as possible<\/li><li>You can also attach a file, by clicking on <em>*Attach a file<\/em>, in support of your description<\/li><li>Click on the bot to confirm that you are not a robot<\/li><li>Click on the <em>Submit<\/em> button to send your ticket. Clicking on the <em>Cancel<\/em> button cancels the ticket<\/li><li> The ticket will be sent to our support team immediately <\/li><li>The system will generate an email notification of the ticket created<\/li><li>You can now log out<\/li><\/ul>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.datapost.co.za\/help\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"LOG TICKET HERE (opens in a new tab)\">LOG TICKET HERE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to log a Support Ticket As the person logging the ticket, your name or email address will populate the Requester field automatically Enter the ticket subject Select the relevant Software Component from the drop-down Select the relevant Operating System from the drop-down Enter a description explaining your query. Please give as much detail as [&hellip;]<\/p>\n","protected":false},"author":148,"featured_media":0,"parent":923,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-5385","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/pages\/5385","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/users\/148"}],"replies":[{"embeddable":true,"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/comments?post=5385"}],"version-history":[{"count":6,"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/pages\/5385\/revisions"}],"predecessor-version":[{"id":6946,"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/pages\/5385\/revisions\/6946"}],"up":[{"embeddable":true,"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/pages\/923"}],"wp:attachment":[{"href":"https:\/\/datapost.co.za\/help\/wp-json\/wp\/v2\/media?parent=5385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}