Teller Call

1. Definition

1.1 Total Calls

The total number of teller calls for a specified date range.

1.2 Average Daily Calls

The average daily teller calls for a specified date range.

1.3 Average Hourly Calls

The average hourly teller calls for a specified date range.

1.4 Peak Hour

The peak hour for a specified date range.

2. Calls Grouped per Counter

3. Calls Grouped per Location

3.1 Hourly Calls

3.2 Daily Calls

4. Teller Call Data

4.1 ID

The ID of the player logging the calls.

4.2 MAC Address

The MAC address of the player logging the calls.

4.3 Player Name

The name of the player logging the calls.

4.4 Location

The physical location of the player logging the calls.

4.5 Action

This is the action being taken by the consultant calling the ticket.

4.6 Counter Number

The counter name calling the ticket.

4.7 Timestamp

The date and time the ticket is called.