Using the Service Rating Application
To initiate interaction with the service rating application, tap on the welcome screen. You will be presented with a screen which requires you to enter your ticket number.
The application will check if you have entered a valid ticket number and will also check to see if your ticket has been previously rated. A maximum of two ratings per ticket is allowed.
The most recent rating is associated with the ticket (should the user have made an error the first time).
Once you have entered your ticket number, you will be presented with a screen which asks you to rate the service you received by touching the appropriate icon (which depicts options of good, average or poor).
Once you have rated your ticket, the screen will thank you; you can either tap it again to return to the welcome screen, or leave it to time out back to the welcome screen after a few seconds.
