Using the Service Rating Application
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To initiate interaction with the service rating application, tap on the welcome screen. You will be presented with a screen which requires you to enter your ticket number.
The application will check if you have entered a valid ticket number and will also check to see if your ticket has been previously rated. A maximum of two ratings per ticket is allowed.
The most recent rating is associated with the ticket (should the user have made an error the first time).
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Once you have entered your ticket number, you will be presented with a screen which asks you to rate the service you received by touching the appropriate icon (which depicts options of good, average or poor).
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Once you have rated your ticket, the screen will thank you; you can either tap it again to return to the welcome screen, or leave it to time out back to the welcome screen after a few seconds.
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